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Haven CXMS

Haven CXMS: Mequoda’s Proprietary SaaS Platform for Multiplatform Publishers

Haven CXMS is a state-of-the-art SaaS tool built, owned and maintained by Mequoda to enable all the functionality that multiplatform publishing businesses need to be successful and profitable.

Because our proprietary system leverages existing software built specifically for the needs of today’s most successful niche publishers, we can build robust and customized systems for less money and less time than other developers.

Our operating environment includes a state-of-the-art LAMP data center, 24/7 administrative support, comprehensive system maintenance, and customized operator training and support. Haven CXMS is built on an open source core and is compatible with WordPress plugins.

This customer experience management system (CXMS) currently has the following modules and nearly 100 managers and plugins:

UX Modules:

Haven Core: Content Management System
Haven Capture: Lead Management System
Haven Calendar: Calendar Management System
Haven Directory: Directory Management System
Haven Forum: Community Management System
Haven Cart: Online Shopping System
Haven Gate: Premium Subscription Management System
Haven Classroom: Learning Management System
Haven Events: Event Marketing System

Integration Modules:

Haven Navigator: Taxonomy Management System
Haven Mail: Email Management System
Haven Share: Social Media Management System
Haven Engage: Marketing Automation System
Haven Analytics: Decision Support System

As part of our Strategic Planning services, we identify your business and revenue goals and needs and then select the modules and managers to best meet those needs. Once we begin building your Haven system, we oversee integration between Haven and your third party software systems. With your Haven system comes fully customized user manuals and your Systems Director (your single point of contact in developing and maintaining your system) provides all members of your team with the training necessary to use and administer Haven.

Haven CXMS Is Built with Efficiency in Mind

Unlike retrofitted websites with disparate systems that make customer service and reporting more difficult, Haven gives you a complete, central database that informs your marketing decisions and helps you maximize the lifetime value of each subscriber. We manage all the infrastructure, so you never have to look under the hood.

We’ve even identified the best partners so you don’t have to research software, email, marketing automation, hosting, and other functions on your own, or take stabs in the dark. When you put your system management into the hands of the industry’s only strategy-centric provider, your organization reaps the benefits of stress-free technology, content-focused implementation and ongoing profitability.

Call or email Julie Ottomano (617) 217-2559 to learn more.